General Online Terms and Conditions

General Online Terms and Conditions

between INCYLENCE oHG, Dorotheenstraße 48, 22301 Hamburg, shareholders authorised to represent: Maxmilian Altenmüller, Alexander Siegmund and Pavel Smidingr, VAT ID No: DE 315461903 hereinafter 'INCYLENCE'.


the customer named in § 2 of the contract in the following "customer".

§1 Scope of application, definition of terms

1) For contracts concluded via the online shop (, the General Online Terms and Conditions of INCYLENCE apply exclusively in the version valid at the time of conclusion of the contract. We expressly reserve the right to make changes to the General Terms and Conditions for future contracts. We hereby object to deviating regulations. Any regulations other than those contained herein shall only become effective with our explicit written confirmation. The respective valid version of the General Terms and Conditions can also be found at

2) All agreements made between INCYLENCE and the customer in connection with an order are set out in the purchase contract concluded by both parties, the General Terms and Conditions and INCYLENCE's order confirmation. By placing an order, the customer agrees to the validity of the General Terms and Conditions valid at the time of the order. Any own general terms and conditions of the customer that contradict these general terms and conditions shall not become part of the contract. The contract text is stored by INCYLENCE in compliance with data protection regulations. The customer is free to print out the relevant website during the ordering process using the print function of his browser. Registered customers with a user account can also view, change and save personal data such as contact data and the status of orders within their user account ("your account").

3) The customer is a consumer as far as the purpose of the ordered deliveries and services cannot be predominantly attributed to his commercial or self-employed professional activity. On the other hand, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of its commercial or independent professional activity.

§2 Offers, conclusion of contract

1) The language available for the conclusion of the contract is German. The presentation of the products in the online shop does not constitute a legally binding offer by INCYLENCE, but merely a non-binding product presentation. Whether or not an order is accepted is at the discretion of INCYLENCE; INCYLENCE reserves the right to make changes and errors.

2) By selecting the products and adding them to the virtual "shopping cart", the customer is given the opportunity to check and change the correctness of the added products before sending the order. After selecting the payment method, the customer can check the details of his online purchase again and correct them if necessary. By finally clicking on "Buy", the Customer agrees to INCYLENCE's General Terms and Conditions and submits a legally binding offer to conclude a purchase contract subject to payment for the products in the virtual "shopping cart". However, the offer can only be submitted and transmitted if the customer has accepted these contractual conditions by clicking on the "Accept Terms and Conditions" button and has thereby included them in his offer. Subsequently, the customer receives an automated order confirmation by e-mail, which the customer can print out using the "Print" function. INCYLENCE hereby informs the customer that the order has been properly transmitted. However, the conclusion of the sales contract is only effected by acceptance of your offer, which INCYLENCE submits by sending a further e-mail confirming dispatch of the goods and requesting payment. Only with this e-mail the purchase contract is legally effective. At the latest upon delivery of the goods, the contract text (consisting of order, Terms and Conditions and order confirmation) will be sent to the customer by INCYLENCE on a permanent data carrier (e-mail or paper printout) (contract confirmation). The text of the contract shall be stored in compliance with data protection regulations.

§3 Droit légal de rétractation

1) Si le client est un consommateur et que l'achat est effectué sur la boutique en ligne INCYLENCE, il dispose d'un droit de rétractation légal dans le cas d'une transaction à longue distance. INCYLENCE informe de ce droit de rétractation légal selon le modèle juridique ci-dessous. Le paragraphe 2 contient un modèle de formulaire de rétractation.

Politique d'annulation

Droit de rétractation

Vous avez le droit de révoquer ce contrat dans un délai de quatorze jours sans avoir à en indiquer les raisons.

Le délai de rétractation est de quatorze jours à compter de la date à laquelle vous ou un tiers autre que le transporteur désigné par vous avez pris possession des marchandises.

Pour exercer votre droit de rétractation, vous devez nous informer (INCYLENCE oHG, Dorotheenstraße 48, 22301 Hamburg, e-mail : de votre décision de vous retirer du présent contrat au moyen d'une déclaration claire (par exemple, une lettre envoyée par la poste ou un e-mail). Vous pouvez utiliser le modèle de formulaire de rétractation ci-joint, qui n'est pas obligatoire.

Pour respecter le délai de rétractation, il suffit que vous envoyiez la notification de l'exercice du droit de rétractation avant l'expiration du délai de rétractation.

Conséquences de la rétractation

Si vous révoquez le présent accord, nous vous rembourserons immédiatement et au plus tard dans les quatorze jours suivant la date à laquelle nous avons reçu la notification de votre révocation du présent accord, pour tous les paiements que nous avons reçus de votre part, y compris les frais de livraison (à l'exception des frais supplémentaires résultant de votre choix d'un mode de livraison différent de la livraison standard à bas prix que nous proposons). Ce remboursement sera effectué en utilisant le même moyen de paiement que celui que vous avez utilisé lors de la transaction initiale, sauf accord contraire explicite avec vous et en aucun cas vous ne serez facturé pour ce remboursement.

Nous pouvons refuser le remboursement tant que nous n'avons pas reçu les marchandises ou tant que vous n'avez pas fourni la preuve que vous avez renvoyé les marchandises.

Vous devez nous retourner ou nous remettre les marchandises immédiatement et, au plus tard quatorze jours après la date à laquelle vous nous avez notifié la révocation du présent contrat. Ce délai est respecté si vous expédiez les marchandises avant l'expiration du délai de quatorze jours.

Vous devez supporter les frais directs de renvoi des marchandises.

Vous n'êtes responsable de toute perte de valeur des marchandises que si cette perte de valeur est due à une manipulation des marchandises qui n'est pas nécessaire pour tester leur état et leur fonctionnement.

2) Le prestataire fournit les informations suivantes sur le modèle de formulaire de révocation conformément aux dispositions légales :

Modèle de formulaire de rétractation

(Si vous souhaitez révoquer le contrat, veuillez remplir ce formulaire et le renvoyer.)

___ À INCYLENCE oHG, Dorotheenstraße 48, 22301 Hamburg, Germany E-Mail:

___ Par la présente, j'annule/nous annulons (*) le contrat conclu par moi/nous (*) pour l'achat des biens suivants (*) / la réalisation des services suivants (*)

___ Commandé le (*)/reçu le (*)

___ Nom(s) du(des) consommateur(s)

___ Adresse(s) du(des) consommateur(s)

___ Signature du(des) consommateur(s) (uniquement pour les communications sur papier)

___ Date (*) Supprimer le cas échéant

§4 Prices, payments

1) All prices are inclusive of the applicable statutory value-added tax and, as far as the customer does not exercise his right of revocation, plus any shipping costs. There is no possibility to take a discount. All additional costs incurred, such as import sales tax or import duties in the case of delivery to a non-EU country, shall be borne by the customer.

2) The prices stated at the time of the order shall apply. The prices are explicitly stated during the ordering process. The customer will also be informed about the shipping costs during the ordering process.

3) Payment of the purchase price is due immediately upon conclusion of the contract. If the due date of the payment is determined according to the calendar, the customer is already in default by missing the date.

4) INCYLENCE accepts the following payment methods: credit card (Master, Visa and Amex), PayPal, and instant bank transfer; INCYLENCE reserves the right to exclude individual payment methods.

Credit card
This payment method is subject to the "Stripe Terms of Use" (Stripe, Inc., 3180 18th Street, Suite 100, San Francisco, California, USA). With this payment method, the amount is reserved on the customer's credit card at the time of the online purchase. The actual charge to the credit card will be made at the same time as the email shipping confirmation is generated. INCYLENCE will credit the customer's credit card account with any repayment claims the customer may have. Your credit card data will not be stored by us, but passed on to the payment service provider Stripe and processed by them.

When paying via "PayPal", the "PayPal Terms of Use" (PayPal (Europe) S.à.r.l. & Cie, S.C.A., 22-24 Boulevard Royal, L-2449, Luxembourg) apply. With this payment method, the customer is redirected to the PayPal page after click confirmation. After completing the payment via the customer's PayPal account, the customer is asked to complete the purchase in the online shop. The customer will then receive a confirmation e-mail from the online shop and from PayPal. Any repayment claims of the customer will be credited to his PayPal account.

Instant bank transfer
For this method of payment, the "Sofort-Überweisung-Nutzungsbedingungen" (SOFORT GmbH, Fußbergstr. 1, 82131 Gauting) apply. When selecting the payment method Sofortüberweisung, the customer will be forwarded to the website of his bank after confirmation. The customer only needs an account number, bank code, PIN and TAN. After completion of the payment, the customer is requested to complete the purchase in the online shop. The customer will then receive a confirmation e-mail from the online shop. This service is free of charge for the customer; if applicable, only the fees (transfer fee) of the customer's house bank are charged.

§5 Frais de livraison et d'expédition

1) Les livraisons nationales sont effectuées par DHL. Les livraisons internationales sont effectuées avec Warenpost International de la poste allemande. Sauf accord contraire, la livraison est effectuée dans un délai de 1 à 12 jours ouvrables à l'adresse de livraison indiquée par le client, sous réserve du paiement préalable du prix d'achat, en fonction du choix du mode d'expédition et du lieu de livraison. Les frais résultant d'une adresse incorrecte peuvent être répercutés sur le client. INCYLENCE n'est pas responsable des retards éventuels ou d'autres inconvénients pour le client résultant d'informations d'adresse incorrectes.

Frais de livraison

Zone 0
| Livraison gratuite à partir d'une valeur de commande de 25€.
Allemagne 3,50€

Zone 1 | Livraison gratuite à partir d'une valeur de commande de 50€
Europe 6,50€

Pour d'autres pays, veuillez contacter

2) Les taxes locales, qui peuvent s'appliquer en fonction de la région et les droits de douane locaux, sont à la charge du client.

§6 Reservation of ownership

The delivered goods remain the property of INCYLENCE until full payment has been received.

§7 Delivery reservations

INCYCLENCE shall refrain from a declaration of acceptance in the event that an article cannot be delivered. In this case, a contract is not concluded. In the event of non-deliverability, the customer will be informed immediately and any advance payments made will be refunded immediately. The delivery of articles takes place only in household usual quantities.

§8 Warranty

1) The statutory warranty rights apply to all deliveries, in particular §§ 434 ff. of the German Civil Code (BGB). If the delivered goods are defective, the customer shall be entitled to the statutory warranty rights, according to which he shall initially be limited to the right to subsequent performance, within the scope of which he may choose between rectification of the defect or delivery of a defect-free item. However, INCYLENCE may refuse the selected type of subsequent performance if it involves disproportionate costs for INCYLENCE. If the type of subsequent performance to which the customer is entitled fails or is unreasonable, the customer shall be entitled to reduce the purchase price, withdraw from the contract if the defect is not insignificant and/or claim damages. For entrepreneurs, the warranty period for goods delivered by INCYLENCE is 12 months.
2) An additional guarantee exists for the goods delivered by INCYLENCE only if this was expressly stated in the order confirmation for the respective article.
3) If the customer or a third party commissioned by him has attempted to remedy the defect himself, but has thereby increased the defect or caused further defects, liability for defects shall be excluded to this extent.

§9 Liability

1) Claims of the customer for damages are excluded. Excluded from this are claims for damages by the customer arising from injury to life, body or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by INCYLENCE, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.
2) In the event of a breach of essential contractual obligations, INCYLENCE shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless it is a matter of claims for damages by the customer arising from injury to life, body or health.
3) The restrictions of paragraphs 1 and 2 shall also apply in favour of INCYLENCE's legal representatives and vicarious agents if claims are asserted directly against them.
4) The limitations of liability resulting from paragraphs 1 and 2 shall not apply if INCYLENCE fraudulently concealed the defect or assumed a guarantee for the quality of the item. The same applies if INCYLENCE and the customer have reached an agreement on the quality of the item. The provisions of the Product Liability Act shall remain unaffected.

§10 Copyright and industrial property rights

INCYLENCE points out that the contents of the website at, in particular texts, graphics, photos, images, moving images, sound recordings and software (hereinafter referred to as "contents"), are protected by copyright. The images and photos may not be used without the express permission of INCYLENCE. INCYLENCE reserves the right to assert all claims in accordance with copyright law.

In addition, we inform you that the colouring of the product images presented in the online shop may vary slightly from the colour of the delivered article due to the respective settings on the customer screen.

§11 Data protection

The current data protection declaration of INCYLENCE oHG applies.

§12 Final provisions

1) Contracts between INCYLENCE and the customer shall be governed by the laws of the Federal Republic of Germany to the exclusion of the UN sales law. The statutory provisions limiting the choice of law and the applicability of mandatory provisions, in particular those of the state in which the customer has his habitual residence as a consumer, shall remain unaffected.
2) The contract remains binding in its remaining parts even if individual points are legally invalid. The ineffective points shall be replaced, if any, by the statutory provisions. As far as this would represent an unreasonable hardship for a contracting party, the contract as a whole becomes ineffective.

Responsible for the content of this website

Dorotheenstraße 48
22301 Hamburg
shareholders authorized to represent the company:
Maxmilian Altenmüller, Alexander Siegmund and Pavel Smidingr
VAT identification number: DE 315461903

INCYLENCE is exempt from the information requirement under section § 36 paragraph 1 number 1 VSBG because we employed ten or fewer people on 31 December of the previous year.