Brand
Wer steckt hinter INCYLENCE?
Behind INCYLENCE are founders Alex, Max and Pavel. To this day they lead day-to-day operations, live the brand, and actively drive its development.
The idea for INCYLENCE was born in 2017: Alex was looking for a sock that truly met his demands for performance, functionality, and design – and couldn't find one on the existing market. Together with Max, the idea eventually took concrete shape.
On June 18, 2018, INCYLENCE officially launched. What started as an idea between friends is today a brand with a clear ambition: Made for Performance.
Was ist die Vision von INCYLENCE?
We want to develop performance products that help athletes push their personal limits – without compromising on function, quality, or design.
Rather than simply improving existing products, we want to listen to athletes, develop new ideas, and create products together with them that make a real difference in training and competition.
Our ambition is clear: Made for Performance.
Wo kann ich eure Produkte kaufen?
Wie kann ich euch erreichen?
Have a question about our products, your order, or something else? Simply use our contact form – our team is happy to help. So we can handle your request quickly, please describe your issue as precisely as possible and, if relevant, include the key details about your order or the product. We'll get back to you as soon as possible and work out a suitable solution together.
Products
Was macht eure Produkte besonders?
INCYLENCE stands for the combination of performance, functionality, and design. Our products are developed for athletes who don't want to compromise in training or competition – while still valuing an individual look.
In our socks, bold colors and geometric designs meet technical features tailored to their specific use. Function always stays at the center: from breathable materials and targeted compression to reinforced areas and an optimal fit.
We select high-quality materials for our products while also paying attention to the responsible use of resources.
In short: Made for Performance – with the typical INCYLENCE style.
Wo werden eure Produkte hergestellt?
Made in Europe – our motto, our promise!
From the first fiber to the last stitch – all our socks are made in Italy and Portugal, where we've worked with reliable manufacturers for years. So you can be sure you're holding not just a stylish, but also a high-quality product!
Ok, we admit it: our caps and bucket hats are currently still "Made in China". Our medium- to long-term goal is to also produce these products in Europe, because we want to focus on sustainability – for shorter and more flexible transport routes.
Kann ich eure Produkte testen?
Yes! At selected retailers you can view and try on our products in person. You'll also have the chance to discover INCYLENCE products and meet our team in person at various events and trade shows.
Want to know where to find INCYLENCE near you? Use our retailer search to look for a dealer in your region.
Bietet ihr Gutscheine an?
Yes! Our gift cards are digital and sent by email – so you don't have to wait for a postal delivery.
Simply choose the desired gift card value and receive it directly by email. You can then enter the included gift card code at checkout in our online shop. The gift card value is automatically deducted from your order total.
Welche Größe sollte ich wählen?
Our socks are stretchy and adapt well to your foot. If you're between two sizes, we recommend choosing the smaller size.
Shipping
Kann ich meine Sendung verfolgen?
Yes. As soon as your order has been processed and shipped, you'll receive a shipping confirmation by email. It includes your tracking number as well as a link to track your shipment.
Please note that it can take up to 24 hours for tracking to update. If your shipment isn't showing up yet, just check the status again a bit later.
Welche Versandgebühren fallen bei meiner Bestellung an?
Shipping costs depend on the destination country and order value.
Germany
- From €30 order value: free shipping
- Under €30: €3.50 shipping cost
European Union (EU)
- From €50 order value: free shipping
- Under €50: €6.50 shipping cost
European non-EU countries: shipping costs range from €8 to €20 depending on the destination country.
Outside Europe: shipping costs can be up to €30 depending on the destination country.
Delivery time: in-stock items are usually delivered within 2–7 business days after shipping. During periods of especially high order volume, for example during our Black Deals or around Christmas, delays may occur.
For deliveries to countries outside the EU, additional customs duties, import VAT, or other fees may apply. These costs are not included in the shipping costs and can vary depending on the destination country.
In welche Länder versendet INCYLENCE?
Our INCYLENCE products are ready to conquer the whole world.
Here are the regions we ship to:
- DHL: Germany
- BPost: Belgium
- Colis Privé: France
- FedEx: Albania, Andorra, Belarus, Bosnia and Herzegovina, Europe, Faroe Islands, Gibraltar, Iceland, Liechtenstein, Montenegro, Norway, Portugal, Republic of Moldova, Switzerland, Serbia, United Kingdom, United States, Vatican City.
- DPD: Austria
- PostNL: Netherlands
- Standard international: Denmark, Estonia, Finland, Greece, Guernsey, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Monaco, North Macedonia, Poland, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Czech Republic, Hungary, Cyprus.
Orders & Returns
How do I create a customer account?
You can create a customer account quickly and easily directly in our online shop.
1. Click "Log in" and enter your email address.
2. You'll receive a 6-digit confirmation code by email.
3. Enter the code in the login area – your customer account is then active immediately.
You don't need to set a password for this. With your customer account, you can manage your orders and personal data, among other things.
Wie kann ich meine Bestellung retournieren?
Want to return an item? You can request this directly through your customer account:
- Log in to your customer account with your email address.
- Select the order you want to return.
- Click "Request return".
- Select the items you want to send back and indicate whether you want a return or an exchange.
- Confirm your request.
We'll then review your request and usually provide you with a return label by email within 2 days.
Important: the return request must be made within 14 days of receiving your order.
Items must be unused and in perfect condition.
Please send the items back in their original packaging and with the original tags, if possible.
Once you've received the return label, you have 30 days to ship your return.
Wie kann ich eine Reklamation anmelden?
Have a problem with an INCYLENCE product? Get in touch with us via our contact form. We'll look into your request as quickly as possible and find a suitable solution together.
So we can process your complaint right away, please send us the following information if possible:
- Order number
- Item and size
- A short description of the defect
- Photos of the affected product clearly showing the defect
Our customer service will review your complaint and get back to you with the next steps.
Wie funktioniert eine Rückerstattung?
As soon as your return arrives with us, we check the returned items. If all conditions for a refund are met, we'll refund the corresponding amount using your original payment method.
Processing a refund usually takes 5-14 business days. Depending on your payment provider or bank, it may take a few more days after that for the amount to show up in your account.
For returns, a €5 return fee is deducted from the refund amount.
Welche Zahlungsmethoden bietet ihr an?
Various secure payment methods are available for your order:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Buy now, pay later
- Apple Pay
- Google Pay
The payment methods actually available to you may vary by country and availability. The available options will be shown to you at checkout.
Kann ich meine Bestellung stornieren?
Want to cancel your order? Please contact us as soon as possible via our contact form and provide your order number along with your cancellation request.
We'll then check whether your order can still be cancelled. As long as it hasn't been processed or shipped yet, we can usually accommodate the cancellation.
Since orders are handed off to our shipping center quickly, we unfortunately can't guarantee cancellation after shipping. In that case, you can return the order after receiving it in accordance with our return policy.
Kann ich Änderungen an meiner Bestellung vornehmen?
Want to change something about your order afterward? Please contact us as soon as possible via our contact form and provide your order number along with the desired change.
We'll check whether your order can still be adjusted. As long as it hasn't been processed or shipped yet, changes can usually be accommodated.
Since orders are handed off to our shipping center quickly, we unfortunately can't guarantee a change afterward. If a change is no longer possible, you can return the order after receiving it in accordance with our return policy.