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Privacy Policy

The responsible body in the sense of the data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

INCYLENCE oHG, Peter-Marquard-Straße 20, 22303 Hamburg, Germany
1. General information


The following is an overview of what happens to your personal information when you visit our website. Personal data is any data that personally identifies you. For detailed information about privacy, please refer to our privacy policy below.

Data collection

One way your data will be collected is that you give them to us. This may be e.g. to trade data that you enter in a contact form. Other data is collected automatically when visiting the website through our IT systems. These are above all technical data (for example Internet browser, operating system or time of the page call). The collection of this data occurs automatically as soon as you enter our website.

Use of data

Part of the data is collected to ensure a flawless provision of the website. Other data can be used to analyze your user behavior.

Your rights

You can always exercise the following rights by contacting our data protection officer through the given information:

  • Information about your stored data and their processing,
  • Correction of incorrect personal data,
  • Deletion of your stored data,
  • Restriction of data processing, if we are not yet allowed to delete your data due to legal obligations,
  • Objection to the processing of your data with us and
  • Data portability, if you have consented to the data processing or have signed a contract with us.

If you have given us your consent, you can revoke it at any time with effect for the future.

You can always contact the supervisory authority responsible for you with a complaint. Your competent supervisory authority depends on the state of your domicile, your work or the alleged infringement. You can find a list of supervisory authorities (for non-public areas) with address here.

Purposes of data processing by the responsible body and third parties

We process your personal data only for the purposes stated in this privacy policy. A transfer of your personal data to third parties for purposes other than those mentioned does not take place. We only share your personal information with third parties if:

  • You have given your consent to do so,
  • the processing is required to complete a contract with you,
  • the processing is necessary to fulfill a legal obligation,
  • processing is necessary to protect legitimate interests and there is no reason to believe that you have an overriding legitimate interest in not disclosing your information.

Analysis tools and third-party tools

When you visit our website, your internet usage can be statistically evaluated. This happens above all with cookies and with so-called analysis programs. The analysis of your internet usage is usually anonymous. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

2. Notes and mandatory information

Data protection

The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
If you use this website, various personal data will be collected. Personal information is information that personally identifies you. This Privacy Policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens. 
Please note that data transmission over the Internet (for example, when communicating by e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to data transfer

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract, handed over to you or to a third party. If you require the direct transfer of the data to another person in charge, this will only be done to the extent technically feasible.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) over HTTPS.

Information, blocking, deletion

We are open with you about the personal information we collect. You can submit a request for information about this information free of charge via the contact details given at the end of this Privacy Policy. Upon receipt of your application and sufficient information to confirm your identity, we will provide you with a copy of the personal data we hold about you for which you have a legal right to information. In addition, we will confirm the purposes for which this personal information is used, its recipients and the source of the information. You may contact us in writing at any time to request changes to certain personal information that you deem to be erroneous or irrelevant, or to ask us to block, delete or otherwise remove your personal information. Upon request, we will update, block, delete or remove your personal data in accordance with applicable law.

Contradiction against advertising mails

The use of in the context of the imprint obligation collected contact information for sending unsolicited advertising and information materials is hereby prohibited. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

3. Data collection on our website

Cookies and pixel tags

The website collects information in which personal data from your browser may be included when you use our pages. We use a variety of methods, including cookies and pixel tags, to collect this information, which may include: (i) your IP address; (ii) the cookie identifier, cookie information, and whether your device has the appropriate software to perform certain functions; (iii) the specific device identification number (UDID) and device type; (iv) the domain, browser type and language used, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about the interaction with our pages, e.g. Click behavior, purchases and preferences; and (ix) access times and forwarding URLs.

Third parties may also collect information about pages through cookies or plug-ins and widgets of third parties. These third parties collect the data directly from your web browser and the processing of this information is subject to their own privacy policies.

We use cookies and pixel tags to track the use of our pages by our customers and determine their preferences (for example, country and language settings). This enables us to provide our customers with services and improve their online experience. We also use cookies and pixel tags to collect aggregated site usage information and page interactions. This allows us to identify trends and collect statistics to improve our pages. The cookies that we use on our pages can basically be divided into the following three categories:

  • Functional: These cookies are required for the basic functions of the page itself and are therefore always activated. This includes cookies that allow us to recognize you as you visit the site as part of a single session. If you wish, we can recognize you between different sessions. They enable the processing of the shopping cart function and the payment process and help in the management of security problems as well as in the compliance with legal regulations.
  • Performance related: These cookies enable us to improve the functionality of our sites by tracking user behavior. In some cases, these cookies can improve the speed at which we process your requests and help remember the page settings you have selected. If you refuse these cookies, it may cause recommendations to be poorly tailored to you, or the page may be slow to respond.
  • Social media and advertising: Social media cookies give us the opportunity to connect to your social networks and share content from our pages on social networks. Advertising cookies (third party providers) collect information that helps to better tailor advertising to your interests. In some cases, the use of these cookies involves the processing of your personal data. If you refuse these cookies, you may receive advertisements that are not relevant to you, or that you can not connect to Facebook, Twitter, or other social networks, or that you can not share content on social networks.

If you would like a comprehensive and up-to-date overview of all third-party access to your Internet browser, we recommend installing a browser plug-in, which was created for this purpose. You can also set your computer to be warned each time a cookie is sent. Alternatively, you can disable all cookies. You can change the browser settings in any browser you use and on any device you use. Each browser has minor differences. Therefore, check the help menu of your browser to find out how to change your cookies. If you disable your cookies, you may not be able to access many applications that make the pages more efficient, and some of our services may not work properly.

Registration on our website

When registering for the use of our personalized services, some personal information will be collected, such as name, address, contact and communication information such as telephone number and e-mail address. We use this data only for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be given in full detail. Otherwise we will reject the registration. For important changes, for example, in the scope of the offer or in case of technically necessary changes, we use the e-mail address specified during the registration in order to inform you in this way. The processing of the data entered during registration takes place on the basis of your consent (Art. 6 (1) lit. GDPR). You can revoke your consent at any time. An informal message by e-mail to us is sufficient. The legality of the already completed data processing remains unaffected by the revocation. The data collected during registration will be stored by us as long as you are registered on our website and will subsequently be deleted. Legal retention periods remain unaffected.

Provision of paid services

For the provision of paid services, we request additional data, such as: Payment details to complete your order. We store this data in our systems until the legal retention periods have expired.


If users leave comments on our website, in addition to these details, the time of their creation and the user name previously selected by the website visitor will be saved. This is for our safety as we may be prosecuted for any illegal content on our website, even if created by users.

4. Social plugins

Our website uses social plugins of the providers listed below. The plugins can be recognized by the fact that they are marked with the appropriate logo.

These plug-ins may send information, including personal information, to the service operator and may be used by the service provider. We prevent the unconscious and unwanted collection and transmission of data to the service provider through a 2-click solution. To activate a desired social plugin, it must first be activated by clicking on the corresponding button. Only through this activation of the plugin the detection of information and its transmission to the service provider is triggered. We do not collect personally identifiable information by means of social plugins or their use.

We have no control over what data an enabled plugin collects and how it is used by the provider. At present, it must be assumed that a direct connection to the services of the provider will be expanded and at least the IP address and device-related information will be collected and used. It is also possible that the service providers try to save cookies on the computer used. Please refer to the privacy policy of the respective service provider to see which specific data is collected here and how it is used. Note: If you are logged in to Facebook at the same time, Facebook may identify you as a visitor to a particular page.

We have integrated the social media buttons of the following companies on our website:

  • Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA
  • Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA
  • Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland

5. Analysis tools and advertising

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (following: Google). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google information.

The purposes of the data processing are the evaluation of the use of the website and the compilation of reports on activities on the website. On the basis of the use of the website and the Internet then further connected services are provided. The processing is based on the legitimate interest of the website operator.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full. You may also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading the browser plug-in available under the following link and install: Browser Add On to disable Google Analytics.

Google AdWords

Our website uses Google Conversion Tracking. If you have reached our website via an advertisement sent by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on a Google-served ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our website and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive any information that personally identifies users. .

If you do not want to participate in the tracking, you can refuse the required setting of a cookie - for example, via a browser setting that generally deactivates the automatic setting of cookies or set your browser to block cookies from the domain "".

Please note that you are not allowed to delete opt-out cookies as long as you do not want to record measurement data. If you have deleted all your cookies in the browser, you must set the respective opt-out cookie again.

Google Remarketing

This website uses Google Inc.'s remarketing feature. It's designed to present interest-based ads to web site visitors within the Google Network. A so-called "cookie" is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he visits web pages belonging to the advertising network of Google. On these pages, visitors may be presented with ads related to content that the visitor previously viewed on web pages using Google's remarketing feature.

Google claims that Google does not collect any personal information during this process. However, if you do not wish to use Google Remarketing, you can always disable it by making the appropriate settings here. Alternatively, you can disable the use of cookies for interest-based advertising through the ad network initiative by following the instructions here.

Facebook Pixel

Our website uses Facebook's visitor action pixel for conversion measurement, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").
Thus, the behavior of the site visitors can be tracked after they have been forwarded by clicking on a Facebook ad on the website of the provider. As a result, the effectiveness of Facebook advertisements for statistical and market research purposes can be evaluated and future advertising measures optimized.
The data collected is anonymous to us as the operator of this website, we can not draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data usage directive. As a result, Facebook can enable ads to be displayed on Facebook and outside of Facebook. This use of the data can not be influenced by us as the site operator.
In the privacy policy of Facebook you will find more information on the protection of your privacy: Facebook Data Policy.
You can also disable the remarketing "Custom Audiences" feature in the Ads Settings section here. You have to be logged in to Facebook.
If you do not have a Facebook account, you can opt out of use-based advertising from Facebook on the European Interactive Digital Advertising Alliance website. For that, please click here.

6. Newsletter

If you wish to receive the newsletter offered on the website, we require an e-mail address from you, as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter , Further data are not collected or only on a voluntary basis. We use this data exclusively for the delivery of the requested information and do not pass it on to third parties. 
The newsletters are distributed using MailChimp, a mailing service platform owned by Rocket Science Group, LLC, 675 Ponce De Leon Ave # 5000, Atlanta, GA 30308, USA. The privacy policy of the shipping service provider can be viewed here. The Rocket Science Group LLC is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection standards (see here). The shipping service provider is based on our legitimate interests gem. Art. 6 para. 1 lit. f GDPR and a contract processing agreement acc. Art. 28 (3) sentence 1 GDPR. The shipping service provider may retrieve the data of the recipients in pseudonymous form, meaning without assignment to a user, to optimize or improve their own services, e.g. for the technical optimization of shipping and the presentation of newsletters or for statistical purposes. However, the shipping service provider does not use the data of our newsletter recipients to address them themselves or to pass the data on to third parties. 

The processing of the data entered into the newsletter registration form takes place exclusively on the basis of your consent (Art. 6 (1) lit. GDPR). You can revoke your consent to the storage of data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the already completed data processing operations remains unaffected by the revocation.
The data deposited with us for the purpose of obtaining the newsletter will be stored by us from the newsletter until your subscription and deleted after cancellation of the newsletter. Data that has been stored for other purposes with us (such as e-mail addresses for the members area) remain unaffected.

 7. Additional plugins and tools

Google Web Fonts

In order to render our content correctly and visually appealing across browsers, we use script libraries and font libraries on this website, such as Google webfonts. Google web fonts are transferred to the cache of your browser to prevent multiple loading. If the browser does not support Google Web fonts or prohibits access, content will be displayed in a standard font.

The call of script libraries or font libraries automatically triggers a connection to the operator of the library. It is theoretically possible - but currently also unclear whether and if so for what purposes - that operators of such libraries collect data.

The privacy policy of the library operator Google can be found here.

Embedded YouTube videos

On some of our websites, we embed Youtube videos. The operator of these plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plug-in, it will connect to Youtube's servers. Youtube will be informed, which pages you visit. If you are logged into your Youtube account, Youtube can assign your surfing behavior to you personally. This can be prevented by logging out of your Youtube account beforehand.

If a Youtube video is started, the provider uses cookies that collect information about user behavior.

Anyone who has disabled the storage of cookies for the Google Ad program will not have to expect any such cookies even when watching YouTube videos. Youtube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.

Further information on data protection at "Youtube" can be found in the privacy policy of the provider. Please click here.

8. Storage of your personal data

Your personal information will be stored for as long as necessary for the purposes set out in this Privacy Policy (unless a longer retention period is required by law). In general, this means that we store your personal information for as long as you keep your INCYLENCE account. For personal data related to product purchases, we retain them longer to comply with legal obligations (such as in tax and sales law and for warranty purposes).

9. Changes to our Privacy Policy

We may make changes to this Privacy Policy from time to time. If we make material changes to this privacy policy, we will clearly notify you as appropriate under the circumstances, such as by sending an e-mail to you. We may notify you in advance. Please read this message carefully. This privacy policy was last modified in May 2018.

10. Ask the privacy officer

If you have questions about privacy, please email us or contact the person responsible for privacy in our organization: